Shipping Availability

• MyPharmStoreOnline currently ships to all states except Alaska and Hawaii.

Currency

• All prices are listed in US dollars

Order Processing and Shipping

• Orders may split during the fulfillment process.  This may result in multiple shipments to the customer from one or more locations.

• Orders that contain one or more hazmat item will be charged $28.50 per box that contains hazardous items

• Shipping for most orders is FREE!                                   

Vaccines and Other Temperature Sensitive Items

• Vaccines and other temperature sensitive items are shipped via Expedited shipping, Monday - Thursday

• Orders placed for these items before 3:00 p.m. Central Time process and ship the same day, Monday - Thursday

• The estimated delivery time for these items is next business day

Hazmat Items   

• Hazmat items are designated, per box, as hazardous and are shipped via standard Ground, Monday - Friday

• The estimated delivery time for hazmat items is 3-5 business days
  

All Other Items   

• All other items are shipped via standard Ground, Monday - Friday

• Orders placed for these items before 3:00 p.m. Central Time process and ship the same day, Monday - Friday

• The estimated delivery time for these items is 3-5 business days
  

Credit and Debit Card Authorizations and Charges   

• A $1.00 credit or debit card authorization is created at the time an order is placed. The $1.00 authorization will be voided once the order ships.

• Charges to credit or debit cards are applied when the order is invoiced and shipped. Orders may split for fulfillment to be shipped at one or more shipping locations. If an order splits, payment will post based on the items included in each shipment.

Returns and Refunds                                            

Please contact your veterinarian within 30 days of your purchase to request a return or an exchange of product. 

When requesting a product return, refund or credit, please include the following information.

1. Item name(s)

2. The quantity of the item(s) to be returned, refunded or credited

3. The reason for your return and or refund request

4. The MyPharmStoreOnline invoice number

5. The date of your purchase

Once your veterinary clinic receives your request, they will review it and inform you of their course of action.

Note: Products purchased from your veterinarian through MyPharmStoreOnline are subject to your veterinary clinic's specific refund/return policies. The MyPharmStoreOnline policies are subject to change at any time without notification.   

Updated - February 6, 2018